⚡ THE ONE THING TODAY
Audit your customer inventory for TeamCity and cPanel installations today—check patch versions against CISA KEV, then prioritize remediation calls by risk tier.
CISA KEV: 8 New Exploited CVEs Added This Week — JetBrains TeamCity and cPanel Under Active Ransomware Attack
CISA added 8 CVEs to its Known Exploited Vulnerabilities catalog in the last 7 days (updated 9 October 2026). High-priority entries include CVE-2026-63077 (JetBrains TeamCity, CVSS 9.8, ransomware-linked) and CVE-2026-41940 (WebPros cPanel & WHM, CVSS 9.8, EPSS 99%, ransomware-linked). All CISA KEV entries carry mandatory remediation deadlines for federal agencies; MSPs serving government or critical infrastructure clients should patch immediately.
MSP AI Summit 2026: Free Virtual Event 14–16 October — AI from Pilot to Production
The MSP AI Summit runs 14–16 October 2026 as a free virtual event hosted by Liongard, featuring 14 sessions and three hands-on labs covering AI service desk, documentation, and automation for MSPs. Day 1 focuses on secure AI foundations and governance; Day 2 on scaling AI-enabled MSP operations. Sessions will be recorded for those who cannot attend live.
Atera's 'Robin' AI Agent Now Resolves Tier-1 Tickets Autonomously Around the Clock
Atera has repositioned its platform under the banner of 'Autonomous IT', with Robin — an AI agent that takes end-user complaints, runs diagnostics, and executes fixes without technician involvement. The shift represents a move beyond AI-assisted summarisation to full ticket removal for common L1 issues. MSPs using Atera should review Robin's scope and approval controls before enabling autonomous execution on client endpoints.
ConnectWise Sidekick and Kaseya AI Features Drive Ticket Triage Efficiency Gains Across MSP Desks
ConnectWise Sidekick, built into the ConnectWise ecosystem, now handles ticket summarisation, response drafting, and service desk productivity improvements for technicians. Kaseya, which won both Vendor of the Year and Channel Leader of the Year at the CRN Australia Channel Awards 2026, continues to expand AI capabilities across its RMM and PSA portfolio. MSPs on either platform should review AI feature rollout schedules and update automation rules accordingly.
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