“Audit your active automation workflows today—identify your top 10 manual ticket types and price what it costs annually to handle them by human, then evaluate whether Neo/Rewst would pay for itself in the next 12 months.”
Microsoft Copilot and Azure Down for Australian Users (25 Aug 2026)
DownDetector AU recorded a surge of Microsoft Copilot and Azure outage reports around 1:09 PM AEDT on 25 August 2026, affecting Australian users. This is the latest in a string of Azure disruptions throughout August 2026. Admins should monitor the Azure Service Health dashboard and M365 Admin Center for incident tracking.
Read more →AI Agentic Tools Splitting MSP Automation Market — Neo Agent and Rewst Emerge as Category Leaders
The MSP automation market in 2026 has split into three tiers: rule-based RPA platforms (Rewst, Power Automate), bundled RMM/PSA platforms (Atera, NinjaOne, HaloPSA, ConnectWise Automate), and AI agent platforms handling judgement-based L1 resolution without rule mapping (Neo Agent, SuperOps). Over half of MSPs using AI have automated only about a quarter of their workload, indicating significant headroom for further adoption. For MSPs wanting AI-driven service desk automation without heavy workflow engineering, purpose-built AI agent platforms are now the recommended entry point.
Read more →CRN Channel Awards Australia 2026: MSP and MSSP Categories Expanded Due to Record Applications
CRN Australia has announced the shortlist for the 2026 CRN Channel Awards, with MSP of the Year and Service Provider of the Year categories split into headcount-based tiers due to an overwhelming volume of applications — a sign of the maturing Australian MSP market. The awards also recognise ESG projects, IT projects, and emerging companies, with a Lifetime Achievement Award to be announced on the night. Australian MSPs not yet engaged with the CRN community should consider submissions for future award cycles to boost channel visibility.
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