Welcome to the Ticket Not Found blog
Longer-form thoughts on MSP life, security, automation, and surviving the helpdesk.
Welcome to the blog
The daily newsletter is great for fast-moving news. But some things deserve more than three paragraphs.
That's what this blog is for. Longer pieces that don't fit the daily format. Things like:
- War stories from the helpdesk that taught me something
- Deeper dives on security topics affecting MSPs right now
- Honest takes on the tools, vendors, and processes we all rely on
- Lessons from twelve years of climbing the ranks from L1 to manager
Why a blog at all?
A few reasons.
First, writing forces clarity. Half-formed opinions stay half-formed until you sit down and try to put them on paper. Some of the best conversations I've had with other techs started with one of us reading something the other had written.
Second, the daily newsletter has a specific job — surface what's happening right now and give you something practical to do about it. A blog post can take a step back and ask bigger questions. Why are these things happening? What patterns are we missing?
Third, blogs travel. A good newsletter issue lives for 24 hours in inboxes. A good blog post can be sent to someone two years from now and still be useful. That permanence changes the kind of thing worth writing.
What to expect
No fixed schedule. I'll publish when I have something worth saying. Probably 1-2 posts a month to start with — more if I'm fired up about something.
If you've got an MSP topic you want me to write about, reply to any newsletter. I read everything.
— Sam